Business Systems Analyst (Manchester or Cheltenham)

Hybrid - 3 days on-site

About Finova 

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

For Lenders 

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market. 

About the Role:

As a Business Systems Analyst (BSA) within Finova's MSO team, you will play a key role in the analysis, design, and delivery of functional solutions for complex mortgage origination platforms. Reporting to the Senior Business Systems Analyst, you will sit at the intersection of product, engineering, and stakeholder engagement, working across multiple concurrent agile delivery squads. Your core purpose is to translate product requirements, feature definitions, and integration needs into rock-solid technical specifications and process models that engineering teams can build with confidence.

About you:

• Financial Services & Lending Expertise: Proven track record as a Business Systems Analyst, ideally in a financial services, fintech or regulated environment.

• Technical & Integration Proficiency: Hands-on experience with SQL, relational databases, XML and JSON/YAML data structures. Combined with a practical understanding of RESTful API specifications, system integration patterns and cloud-based architecture.

• Analytical Deliverables & Methodologies: Strong command of the full Software Development Life Cycle. Skilled in process mapping, data modelling, use case creation and defining precise acceptance criteria and test strategies within Scrum and Kanban frameworks.

• Collaboration & Continuous Learning: A collaborative approach to working within and across squads with a willingness to share knowledge, contribute to analytical best practices and keep developing your craft.

• Stakeholder Management & Communication: Exceptional written and verbal communication skills. Able to articulate complex system concepts to both technical teams and senior non-technical executives and to engage directly with clients and internal Technical Consultants to agree requirements.

• Problem-Solving & Modern Tooling: Structured, adaptable problem solver comfortable navigating ambiguity and adept at leveraging AI and automation tools to increase analytical speed and accuracy.

What will you be doing?

• Requirements Analysis & Specification: Work with Product Owners, Technical Consultants and clients to define requirements for new features and third-party integrations. Producing the supporting documentation.

• Gap Analysis & Solution Design: Analyse new requirements against existing system capabilities to identify the data, User Interface and process changes needed to deliver them. Ensuring solutions align with business needs, regulatory standards, and Finova's architectural principles.

• BAU & Production Support: Support routine maintenance and upgrades as well as minor enhancements and bug fixes. Help resolve production incidents and contribute to post-incident reviews. Look for ways to optimise existing system capabilities to enhance performance and usability.

• Cross-Squad Collaboration & Testing: Partner closely with Engineers, Product Managers and Technical Delivery Managers across multiple concurrent delivery squads. Manage dependencies and refine backlogs to support delivery. Support system integration testing and wider testing as required.

• Regulatory Compliance & Modernisation: Ensure all functional deliverables adhere to financial compliance and audit-readiness standards, while actively integrating AI and automation tooling to streamline analytical workflows.

What We Offer:

• Hybrid working 🕰️
  We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.

• Private medical insurance 👩‍⚕️
  Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.

• Life assurance & income protection 💰
  We provide life assurance and income protection to give you peace of mind for the future

• Family friendly policies 👶
  Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.

• Work from anywhere 🌴
  Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.

• Flexible holiday package 🗓️
  Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.

• Company pension scheme 🏦
  With salary exchange, you save on tax and can build a secure future.

• Employee assistance programme 💞
  We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.

• Electric car scheme 🚗
  Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.

• Health cash plan 🏥
  Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.

• Gym discounts 🏋️
  Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.

• Perks that matter 🎁
  We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.